Support

This support page contains some high level technical product information. As a GroupTalk customer you can log into the Knowledgebase to get access to more information.

Downloads

Most users should download the GroupTalk app for Android from Google play or GroupTalk for iPhone from App Store.

GroupTalk for Android APK download

Organisations that use MDM systems can download the GroupTalk APK from:

GroupTalk Provisioner

The GroupTalk Provisioner is a native application that you install and run on your PC or Mac to:

  1. Efficiently install the GroupTalk apk on Android devices via the USB port.
  2. Provision GroupTalk user accounts and settings on Android devices via USB or OTA.


GroupTalk Provisioner for Windows download


GroupTalk Provisioner for Mac download

Apple iPhone and iPad devices with iOS 10 or later is supported by GroupTalk.

 
GroupTalk can be used on smartphones and tablets with Android version 4.2 or later from manufacturers such as Samsung, Sony, Motorola, Zebra, Sonim and others.

Get it on Google Play

Mobile apps

The GroupTalk app is available for smartphones and tablets with Android version 4 and iOS 10 and higher.

The GroupTalk features accessible by the user are controlled from the web admin. Therefore different users may have access to different features and correspondingly the buttons visible in the GroupTalk app may change. The following buttons can be added / removed:

  • Select Group
  • Scan Group
  • Phone Book
  • Settings
  • Go Offline
  • Emergency
  • Queue
  • Call sign

Example of the user interface of the GroupTalk app

Mobile apps

PTT Hardware

In order to get the best user experience from the GroupTalk service it is recommended that you get appropriate PTT hardware. 

Bring your own device (BYOD)

More and more organizations provide smartphones to their employees. Using these smartphones for multiple work tasks is often an easy decision to increase efficiciency cost effectively. 

However, in order to get the best user experience from GroupTalk on your smartphone or tablet it is recommended that you add a bluetooth PTT button or a remote speaker mic. The benefit is that you can keep the phone in the pocket and use the accesory to activate PTT.

Bluetooth PTT button
The most cost effective solution is to use your existing bluetooth or wired headset or hands free in your car in combination with a Bluetooth PTT button.
   
PTT headset
There are headsets with a dedicated PTT button and a dedicated media button for phone calls. Some headsets even have swapable earpieces depending on if you prefer acoustic airtube, G-hook or in-ear earpiece. 
   
Bluetooth RSM
Some users prefer the traditional Remote Speaker Microphone (RSM) for Push-to-Talk. Such RSM products are now avaialable with bluetooth and can be paired with your smartphone. 
   
Bluetooth Headset
Discreet, elegant headset with both PTT and Phone functionality. Support for Android and iOS. 3.5mm jack connector for earpiece.

PC Dispatch

The GroupTalk PC Dispatch is used in Operations and Emergency Centers. In order to get the best user experience it is recommended that the PC or Mac is equipped with a USB desktop microphone with PTT or a USB footpedal for PTT.

Desktop microphone with PTT
GroupTalk PC dispatch users can benefit from a desktop microphone with built in speaker and dedicated PTT button,  volume control, connector for headset. The mic connects to the PC via USB.
   

Footpedal for PTT
Some users are very busy using their hands on the PCs keyboard and mouse, working in different applications and can benefit from controlling the PTT using a footpedal that connects to the PC via USB. 

   
USB PTT Button
Robust USB based PTT button for PC Dispatch users.

Dedicated PTT devices

These are two-way radio type of devices, but with additional features.

For GroupTalk users that communicate a lot it might not be sufficient to only rely on a smartphone, but instead complement with a dedicated Push-to-Talk device. PTT devices typically have dedicated physical buttons for PTT, panic alarm, queue to distpatch, channel select, etc. Which makes the collaboration very efficient. Additionally these devices typically are a bit more rugged for outdoor use and come with high capacity battery. 

Two categories of PTT devices:

GroupTalk Radio
A PoC (Push to Talk over Cellular) device with dedicated PTT button, panic alarm button, channel knob and queue.

Display on top of the device that show PTT Group in use, user name, battery level, mobile network signal strength and voulme level. 

   
GroupTalk Phone
In addition to the functionality of a GroupTalk Radio, this device has a touch screen and let you run Android apps as well as to use the device for phone calls.
   

Dedicated PTT devices can be provided with accessories, such as:

Table Chargers  Remote Speaker Microphone PTT headsets

There is an increasing number of PoC radios/phones/smartphones available in the market and some models work better with GroupTalk than others. 

If there is a particular model that you are interested to use, it is a good idea to check with GroupTalk if that model has been tested. 

Provisioner

The GroupTalk Provisioner app is available for PC and Mac and can be used to efficiently manage the GroupTalk app on Android devices, including app installation, automatic software updates, app settings and user account provisioning of devices.
Provisioning can be done via a USB connection to the device from a computer or remotely Over The Air (OTA). This is a power full tool for admin users.

Radio Bridge

Connect your two-way radio system to GroupTalk. Customers that have a two-way radio system can use a radio bridge to allow seamless communication between two-way radios and GroupTalk users on smartphones and PC Dispatch.

Many companies have invested in two-way radio systems over the years and are now looking to cost effectively extend the land coverage of the PTT communication with PoC. 

Other scenarios may be that parts of the operation take place at locations with little or no coverage of mobile or Wi-Fi networks, such as offshore operations, tunnel work, etc.