GroupTalk support
This support page contains some high level technical product information. As a GroupTalk customer you can log into the Knowledgebase to get access to more information.
Downloads
Most users should download the GroupTalk app for Android from Google play or GroupTalk for iPhone from App Store.
GroupTalk for Android APK download
Organisations that use MDM systems can download the GroupTalk APK from:
- dl.grouptalk.com/app (always the latest full version of GroupTalk).
GroupTalk Provisioner
The GroupTalk Provisioner is a native application that you install and run on your PC or Mac to:
- Efficiently install the GroupTalk apk on Android devices via the USB port.
- Provision GroupTalk user accounts and settings on Android devices via USB or OTA.
GroupTalk Provisioner for Windows download
GroupTalk Provisioner for Mac download
Apple iPhone and iPad devices with iOS 12 or later is supported by GroupTalk.
GroupTalk can be used on smartphones and tablets with Android version 5.0 or later from manufacturers such as Samsung, Sony, Motorola, Zebra, Sonim and others.
GroupTalk app
The smartphone app is available for smartphones and tablets with Android version 5.0 and iOS 12 and higher.
The GroupTalk features accessible by the user are controlled from the web admin. Therefore different users may have access to different features and correspondingly the buttons visible in the GroupTalk app may change. The following buttons can be added / removed:
- Select Group
- Scan Group
- Phone Book
- Settings
- Go Offline
- Emergency
- Queue
- Call Sign
- User Status
Download mobile applications manual here
Example of the user interface of the GroupTalk app
Hardware for Push to Talk
In order to get the best user experience from the GroupTalk service it is recommended that you get appropriate PTT hardware.
Bring your own device (BYOD)
More and more organizations provide smartphones to their employees. Using these smartphones for multiple work tasks is often an easy decision to increase efficiciency cost effectively.
However, in order to get the best user experience from GroupTalk on your smartphone or tablet it is recommended that you add a bluetooth PTT button or a remote speaker mic. The benefit is that you can keep the phone in the pocket and use the accesory to activate PTT.
| Bluetooth PTT button The most cost effective solution is to use your existing bluetooth or wired headset or hands free in your car in combination with a Bluetooth PTT button. |
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| PTT headset There are headsets with a dedicated PTT button and a dedicated media button for phone calls. Some headsets even have swapable earpieces depending on if you prefer acoustic airtube, G-hook or in-ear earpiece. |
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| Bluetooth RSM Some users prefer the traditional Remote Speaker Microphone (RSM) for Push to Talk. Such RSM products are now avaialable with bluetooth and can be paired with your smartphone. Dedicated PTT- and Personal Alarm / SOS buttons, in addition to programmable button(-s) for Queue, PTT group change, repeat last message etc. |
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| Bluetooth Headset Discreet, elegant headset with both PTT and Phone functionality. Support for Android and iOS. 3.5mm jack connector for earpiece. |
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PC Dispatch
The GroupTalk PC Dispatch is used in Operations and Emergency Centers. In order to get the best user experience it is recommended that the PC or Mac is equipped with a USB desktop microphone with PTT or a USB footpedal for PTT.
Desktop microphone with PTT Watch the video and learn how to use a USB desktop microphone with GroupTalk PC dispatch. |  |
Foot pedal Push to Talk |  |
| USB PTT Button Models with 1-2-3 or 4 buttons available for efficient communication in multiple PTT groups. |
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Dedicated PTT devices
GroupTalk radios such as the GT13, GT23 and GT24 are two way radio type of devices, but with additional features.
For GroupTalk users that communicate a lot it might not be sufficient to only rely on a smartphone, but instead complement with a dedicated Push to Talk phones.
Dedicated PTT devices typically have physical buttons for PTT, personal safety alarm, queue to distpatch, channel select, etc. Which makes the collaboration very efficient. |
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Dedicated PTT devices can be provided with accessories, such as:
| Table Chargers | Remote Speaker Microphone | PTT headsets |
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There is an increasing number of PoC radios / phones / smartphones available in the market and some models work better with GroupTalk than others.
If there is a particular Push to Talk phones model that you are interested to use, it is a good idea to check with GroupTalk if that model has been tested.
For certain industries, fixed vehicle mounted units are preferable, for example radio stations for trucks and buses. GroupTalk offers two different configurations with excellent sound quality and coverage. |  |
Provisioner
The GroupTalk Provisioner app is available for PC and Mac and can be used to efficiently manage the GroupTalk app on Android devices, including app installation, automatic software updates, app settings and user account provisioning of devices.
Provisioning can be done via a USB connection to the device from a computer or remotely Over The Air (OTA). This is a power full tool for admin users.
Radio Bridge
Interoperability between your two way radio system and GroupTalk. Customers that have a two way radio system can use a radio bridge to allow seamless communication between two way radios and GroupTalk users on smartphones and PC Dispatch.
Many companies have invested in two way radio systems over the years and are now looking to cost effectively extend the land coverage of the PTT communication with PoC.
Other scenarios may be that parts of the operation take place at locations with little or no coverage of mobile or Wi-Fi networks, such as offshore operations, tunnel work, etc.