GroupTalk support

Gears with GroupTalk support and help

This support page contains some high level technical product information. As a GroupTalk customer you can log into the Knowledgebase to get access to more information. You can also find more information about GroupTalk on our YouTube channel.


Most users should download the GroupTalk app for Android from Google play or GroupTalk for iPhone from App Store.

GroupTalk for Android APK download

Organisations that use MDM systems can download the GroupTalk APK from:

GroupTalk Provisioner

The GroupTalk Provisioner is a native application that you install and run on your PC or Mac to:

  1. Efficiently install the GroupTalk apk on Android devices via the USB port.
  2. Provision GroupTalk user accounts and settings on Android devices via USB or OTA.

GroupTalk Provisioner for Windows download

GroupTalk Provisioner for Mac download

Apple iPhone and iPad devices with iOS 12 or later is supported by GroupTalk.

Download on the App Store 
GroupTalk can be used on smartphones and tablets with Android version 5.0 or later from manufacturers such as Samsung, Sony, Motorola, Zebra, Sonim and others.

Get it on Google Play

GroupTalk video tutorials

Explore this section with video tutorials to get the most from the GroupTalk services.



Whether you're a beginner or looking to deepen your knowledge, our instructional videos will guide you step by step in maximizing the use of GroupTalk's powerful platform for seamless group communication. Learn the best practices, tips, and tricks from the experts and start reaping the benefits of increased productivity and collaboration that GroupTalk offers.

GroupTalk app

The smartphone app is available for smartphones and tablets with Android version 5.0 and iOS 12 and higher.

The GroupTalk features accessible by the user are controlled from the web admin. Therefore different users may have access to different features and correspondingly the buttons visible in the GroupTalk app may change. The following buttons can be added / removed:

  • Select Group
  • Scan Group
  • Phone Book
  • Settings
  • Go Offline
  • Emergency
  • Queue
  • Call Sign
  • User Status

Download mobile applications manual here

Example of the user interface of the GroupTalk app

GroupTalk features assault alarm personal alarm personal alarm status Push to Talk

Hardware for Push to Talk

In order to get the best user experience from the GroupTalk service it is recommended that you get appropriate PTT hardware. 

Bring your own device (BYOD)

More and more organizations provide smartphones to their employees. Using these smartphones for multiple work tasks is often an easy decision to increase efficiciency cost effectively. 

However, in order to get the best user experience from GroupTalk on your smartphone or tablet it is recommended that you add a bluetooth PTT button or a remote speaker mic. The benefit is that you can keep the phone in the pocket and use the accesory to activate PTT.

Bluetooth PTT button
The most cost effective solution is to use your existing bluetooth or wired headset or hands free in your car in combination with a Bluetooth PTT button.
Bluetooth Push to Talk Button / panic alarm button / personal alarm button
PTT headset
There are headsets with a dedicated PTT button and a dedicated media button for phone calls. Some headsets even have swapable earpieces depending on if you prefer acoustic airtube, G-hook or in-ear earpiece. 
Push to Talk Headset
Bluetooth RSM
Some users prefer the traditional Remote Speaker Microphone (RSM) for Push to Talk. Such RSM products are now avaialable with bluetooth and can be paired with your smartphone.  Dedicated PTT- and Personal Alarm / SOS buttons, in addition to programmable button(-s) for Queue, PTT group change, repeat last message etc.
Bluetooth Remote Speaker Microphone for PTT
Bluetooth Headset
Discreet, elegant headset with both PTT and Phone functionality. Support for Android and iOS. 3.5mm jack connector for earpiece.
ptt bluetooth headset

PC Dispatch

The GroupTalk PC Dispatch is used in Operations and Emergency Centers. In order to get the best user experience it is recommended that the PC or Mac is equipped with a USB desktop microphone with PTT or a USB footpedal for PTT.

Desktop microphone with PTT
GroupTalk PC dispatch users can benefit from a desktop microphone with built in speaker and dedicated PTT button,  volume control, connector for headset. The mic connects to the PC via USB.

Watch the video and learn how to use a USB desktop microphone with GroupTalk PC dispatch. 

Desktop microphone for GroupTalk PC Dispatch with PTT button

Foot pedal Push to Talk
Some users are very busy using their hands on the PCs keyboard and mouse, working in different applications and can benefit from controlling the PTT using a footpedal that connects to the PC via USB. 

Foot pedal push to talk for PC Dispatch
USB PTT Button
Models with 1-2-3 or 4 buttons available for efficient communication in multiple PTT groups.
USB PTT Button for PC Dispatch

Dedicated PTT devices

GroupTalk radios such as the GT13, GT23 and GT24 are two way radio type of devices, but with additional features.

For GroupTalk users that communicate a lot it might not be sufficient to only rely on a smartphone, but instead complement with a dedicated Push to Talk phones. 

Dedicated PTT devices typically have physical buttons for PTT, personal safety alarm, queue to distpatch, channel select, etc. Which makes the collaboration very efficient.

Additionally these devices typically are a bit more rugged for outdoor use and come with high capacity battery. 


           GroupTalk radio GT13, GT23, GT24 with PTT, panic alarm, personal alarm


Dedicated PTT devices can be provided with accessories, such as:

Table Chargers Remote Speaker MicrophonePTT headsets
Table Charger for GroupTalk radio GT23Remote Speaker Microphone with PTTPTT headsets

There is an increasing number of PoC radios / phones / smartphones available in the market and some models work better with GroupTalk than others. 

If there is a particular Push to Talk phones model that you are interested to use, it is a good idea to check with GroupTalk if that model has been tested. 


For certain industries, fixed vehicle mounted units are preferable, for example radio stations for trucks and buses. GroupTalk offers two different configurations with excellent sound quality and coverage.

vehicle mounted units with Remote Speaker Microphone and panic alarm


The GroupTalk Provisioner app is available for PC and Mac and can be used to efficiently manage the GroupTalk app on Android devices, including app installation, automatic software updates, app settings and user account provisioning of devices.

Provisioning can be done via a USB connection to the device from a computer or remotely Over The Air (OTA). This is a power full tool for admin users.

GroupTalk Provisioner with settings and updates of GroupTalk PTT devices

Radio Bridge

Interoperability between your two way radio system and GroupTalk. Customers that have a two way radio system can use a radio bridge to allow seamless communication between two way radios and GroupTalk users on smartphones and PC Dispatch.


Many companies have invested in two way radio systems over the years and are now looking to cost effectively extend the land coverage of the PTT communication with PoC.

Other scenarios may be that parts of the operation take place at locations with little or no coverage of mobile or Wi-Fi networks, such as offshore operations, tunnel work, etc.