Services

Services

GroupTalk provides a real-time collaboration suite as a cloud service. The service includes a set of powerful features that can be combined to meet our customers ever changing communication needs and workflows.

As a GroupTalk customer you centrally administrate the features and resources that different user categories within your organizaton shall have access to. The concept with user categories facilitates users having access to the exact functionality needed. This results in a "clean" user interface in the mobile app and on the web, that is intuitive and easy to use.

The services and features can be subscribed to with annual, monthly and even daily licenses, combined according to the customers needs, to provide great flexibility and cost effectivness. 

Watch the video below to quickly get an understanding of the main features of GroupTalk and continue reading on this page to get more details.

Group PTT

Push-to-Talk (PTT) over Cellular (PoC), using mobile or Wi-Fi networks, is the modern way of instant voice group communication.  

The Group PTT feature provides the equivalent service of a traditional two-way radio (walkie-talkie). GroupTalk Group PTT benefit from basically unlimited geographical coverage and crystal clear voice communication. 

GroupTalk users select a PTT group (sometimes referred to as a "channel" as in the analog radio world) from the list of available groups. Everyone in that PTT group can instantaiously communicate with each other using voice, at a push of a button. Push-to-Talk is half duplex, thus only one user can talk at a time.

Mobile users can only select one primary group at a time while dispatchers using the service on a PC can participate in multiple groups simultaneously. Additionally, mobile users can "scan" groups in the background. Incoming voice on scanned groups will be heard when there is no voice traffic in the primary group. All communication is in real time. User access to the PTT groups are managed centrally on the web.

Group PTT

PC Dispatch

Manage and suppor your mobile workforce from a PC in real-time. 

The PC Dispatch is a modern HTML5 based app running in a web browser (Google Chrome is preferred). A dispatch user can monitor multiple PTT groups and private calls simultaneously, as wellas manage queues, panic alarms and view user locations in real-time. The exact feature set is centrally managed in the web admin. A Chrome extension can be installed that enables the use of external USB Push-to-Talk buttons, desktop microphones with PTT and footpedals for PTT.

PC Dispatch

Location tracking

See your colleagues in real time or in location histroy on a map

Location tracking of users can be live on a PC Dispatch, or historical (breadcrumb trail) when using location history in web admin. 

A user and a date and time interval is entered and the correspondeing breadcrum trail is presented. You can see the time when the user was at a specific location and the speed of the user at that time. 

Location tracking is a privacy concern and it is critical that anyone enabling this feature has been granted the right to do so and that the users being tracked are informed and have approved the tracking. 

The duration for how long the location data is stored is configurable and the data will automatically be deleted at the end of the period. 

A "location viewing" access right need to be assigned to the individuals that are authorize to access the location tracking information. 

Location tracking

Voice recording

Record, store and replay all voice communication

The GroupTalk voice recorder is available as a cloud service and as an On-Premise solution.

The recorder can be configured to record and store any combination of Group PTT, Private calls and voice monitoring during panic alarms. A web based tool exists for play back of recordings and to export them to a more portable file format, when needed for evidence or training purposes. 

All recordings are encrypted and a special "recorder" access right need to be assigned in GroupTalk for a user to gain access to the recordings. 

An audit log exists that documents who and when recordings have been accessed. 

Voice recording

Mobile app

Instant Push-to-Talk group communication and collaboration.

The GroupTalk app is available for Android smartphones and tablets as well as for iPhone and iPad with iOS. 

The features, buttons and settings in the app is centrally managed on the web admin and pushed to the user Over The Air (OTA). 

 

Mobile app

Panic Alarm

Immediately alert colleagues and an Emergency Operations Center when help is required. Live location tracking and remote voice listen in.

To increase personnel safety panic alarms can be used. The alarm configuration is managed centrally on the web and pushed to the users device. Different safety features can be enabled when the alarm is triggered, such as sending of SMS, automatic dialup for full duplex communication or remote voice listen-in over IP, real time location tracking and alerts on co-workers devices with GroupTalk and on PC Dispatcher in control rooms.

SMS can be sent automatically by the phone to preconfigured phone number(s) with an alarm message based on a template. Supporting standards, such as OVLS. The message may contain name and other user information and location at the time of the alarm. For iOS-based devices the SMS will be sent from the GroupTalk server on behalf of the iOS-device.

Android phones can be configured to automatically call a preconfigured number. This way a central may listen to and optionally talk to the user.

The alarm can be configured to remain active until cleared by an authorized user. In this case the device will continually report its location to enable a dispatcher to follow the position of the device in real time. Alarms will also be clearly displayed and notified in the PC dispatch application and/or in the mobile apps.

Panic Alarm

Private Call

For Ad hoc communication between two users

In addition to group push-to-talk, private calls can be initiated between two users. This creates a temporary half duplex push-to-talk session that only the callees can participate in. The call will be terminated when only one participant is left in the call, or the call has been idle for some time. This feature can be configured so that calls can only be initiated from one party to the other and not the opposite.

Private Call

Queue

Lets users request the attention of dispatchers without disrupting their workflow

It is quite common that a mobile worker need assistans from a Dispatcher, but that the response is not super urgent. It might also be the case that only a couple of dispatchers are managing hundreds of mobile workers. 

In such scenarios it is preferable if the mobile users do not call or contact the central dispatchers directly with PTT. Instead, whenever the users need to talk to the dispatchers they enter a queue by pressing a button. The dispatchers can manage the queue and take appropriate actions for each queue ticket. Thus, respond in the most efficient way. Multiple queues can be configured, with optional prioritization. Multiple dispatchers can manage the same queues.

Queues can also be used to inform the dispatch of the status of a user. For example that a car towing truck is available for a new job, or that a taxi is vacant. 

Queue

Scanning

Use scanning to participate in multiple PTT Groups

While a PC Dispatch client can have full access to a number of PTT Groups simultaneously the mobile phone client can only speak in one group at a time. The scanning feature in GroupTalk allows mobile phone users to listen to an unlimited number of groups. When a conversation is started in one of the scanned groups, the user will be moved there automatically. When the "scanned conversation" is over, the user will be moved back to the primary group. 

It is quite common that mobile users communicate in a primary group but scan a secondary "emergency" or "announcement" group that can be used by a dispatcher to quickly reach out to many users within an organisation with important and urgent information. 

Security and transportation companies are frequent users of scanning. 

 

Scanning

Radio Bridge

A radio bridge is used to connect an existing two-way radio systems to GroupTalk users with mobile phones or PC dispatch.

Some customers require a PTT communication solution that can be use in direct mode and not dependent on 3rd party networks or the simple fact that no or limited mobile phone coverage is available in the area. 

A connection between two-way radio systems and Grouptalk is a great way to extend the coverage and the "radio range" and to continue to benefit from utilizing prior investments. With a radio bridge, two-way radio- and GroupTalk- users can communicate seamlessly with each other and without range limitations.

Radio Bridge

Sharing

"Communication across organizations"

In scenarios in which two or more GroupTalk organizations would like to share a network resource like PTT Groups or alarms, we offer a Sharing service allowing companies to set up sharing of their choice.

Typically a company with personal working vulnerable environments would like a certified alarm central to handle their personal alarms. In a typical construction site workers from many companies cooperate, sharing PTT groups is an effective way to handle "radio communication".

Sharing

Consulting

A team of professionals at your disposal

 

For some enterprises an integration with GroupTalk is needed to support their workflow.

GroupTalk professional services include a full range of support from standard customization projects to full integration and development of custom featers to support the customers workflow solutions.

GroupTalk offers a lot of flexibility and the solution supports integration in the cloud, on the PC dispatch and on the mobile devices. Integration with web apps and other IT systems. 

Consulting