GroupTalk services

GroupTalk push to talk solution with global coverage

GroupTalk provides a cloud based Push to Talk service for group communication and security solutions for enterprise. The service includes a set of powerful features that can be combined to meet our customers ever changing communication needs and workflows. GroupTalk is used in many different industry verticals on both Android and iOS devices.

As a GroupTalk customer you centrally administrate the features and resources that different user categories within your organizaton shall have access to. The concept with user categories facilitates users having access to the exact functionality needed. This results in a "clean" user interface in the mobile app and on the web, that is intuitive and easy to use.

The services and features can be subscribed to with annual, monthly and even daily licenses, combined according to the customers needs, to provide great flexibility and cost effectivness. 

Watch the video below to quickly get an understanding of the main features of GroupTalk and continue reading on this page to get more details.

Group Push to Talk

Push to Talk (PTT) over Cellular (PoC), using mobile 3G / 4G / 5G or Wi-Fi networks, is the modern way of instant voice group communication.  

The Group PTT feature provides the equivalent service of a traditional two way radio (walkie talkie). GroupTalk Group PTT benefit from basically unlimited geographical coverage and crystal clear voice communication and text messaging.

GroupTalk users select a PTT group (sometimes referred to as a "channel" as in the analog radio world) from the list of available groups. Everyone in that PTT group can instantaiously communicate with each other using voice at a push of a button. Push to Talk is half duplex, thus only one user can talk at a time.

Mobile users can only select one primary group at a time while dispatchers using the service on a PC can participate in multiple groups simultaneously. Additionally, mobile users can "scan" groups in the background. Incoming voice on scanned groups will be heard when there is no voice traffic in the primary group. All communication is in real time. User access to the PTT groups are managed centrally on the web.

Pilot with bluetooth headset and speaks through Push to Talk to his colleagues.

GroupTalk PC Dispatch 2

Manage and suppor your mobile workforce from a PC in real time. 

The PC Dispatch is a modern HTML5 based app running in a web browser (Google Chrome is preferred). A dispatch user can monitor multiple PTT groups and private calls simultaneously, as well as manage queues, panic alarms / personal safety alarm and view user locations in real time. The exact feature set is centrally managed in the web admin. A Chrome extension can be installed that enables the use of external USB Push to Talk buttons, desktop microphones with PTT and foot pedals for PTT.

Click here to see how GroupTalk PC Dispatch 2 works!

GroupTalk PC Dispatch 2 panic alarm personal alarm status private call and PTT

Location tracking

See your colleagues in real time in GroupTalk PC Dispatch or their location history in GroupTalk web admin on a map

Location tracking of users can be live on a PC Dispatch, or historical (breadcrumb trail) when using location history in web admin. 

A user and a date and time interval is entered and the correspondeing breadcrum trail is presented. You can see the time when the user was at a specific location and the speed of the user at that time. 

Location tracking is a privacy concern and it is critical that anyone enabling this feature has been granted the right to do so and that the users being tracked are informed and have approved the tracking. 

The duration for how long the location data is stored is configurable and the data will automatically be deleted at the end of the period. 

A "location viewing" access right need to be assigned to the individuals that are authorize to access the location tracking information. 

Do you want to see how live location in PC Dispatch looks like? Click here

grouptalk location tracking

Voice recording

Record, store and replay all voice communication

The GroupTalk voice recorder is available as a cloud service and as an On-Premise solution.

The recorder can be configured to record and store any combination of Group PTT, Private calls and voice monitoring during panic alarms. A web based tool exists for play back of recordings and to export them to a more portable file format, when needed for evidence or training purposes. 

All recordings are encrypted and a special "recorder" access right need to be assigned in GroupTalk for a user to gain access to the recordings. 

An audit log exists that documents who and when recordings have been accessed. 

Voice recording

GroupTalk App

Instant Push to Talk group communication and collaboration. 

The GroupTalk app is available for Android smartphones and tablets as well as for iPhone and iPad with iOS. GroupTalk has global coverage with Wifi and 4G / 5G. Which means that a GroupTalk user has maximum geographic coverage across the globe, from the northernmost to the southernmost point.

The features, buttons and settings in the app is centrally managed on the web admin and pushed to the user Over The Air (OTA). 

See how easy it is to get started with GroupTalk here!

GroupTalks Push to Talk text message panic alarm person alarm features

Personal Alarm

Immediately alert colleagues and an Emergency Operations Center when help is required. Live location tracking and remote voice listen in.

To increase personal safety, panic alarms can be used. The personal alarm configuration is managed centrally on the web and pushed to the users device. Different safety features can be enabled when the panic alarm / personal alarm is triggered, such as sending of SMS, automatic dialup for full duplex communication or remote voice listen in over IP, real time location tracking and alerts on co-workers devices with GroupTalk and on PC Dispatcher in control rooms.

SMS can be sent automatically by the phone to preconfigured phone number(s) with an personal alarm message based on a template. Supporting standards, such as OVLS. The message may contain name and other user information and location at the time of the panic alarm. For iOS based devices the SMS will be sent from the GroupTalk server on behalf of the iOS device.

Android phones can be configured to automatically call a preconfigured number. This way a central may listen to and optionally talk to the user.

The personal alarm can be configured to remain active until cleared by an authorized user. In this case the device will continually report its location to enable a dispatcher to follow the position of the device in real time. Personal saftey alarms will also be clearly displayed and notified in the PC dispatch application and / or in the mobile apps.

Learn more about GroupTalk Panic Alarm here!

Female lone worker with staff alarm for lone work in store

Private Call

For Ad hoc communication between two users

In addition to group push to talk, private calls can be initiated between two users. This creates a temporary half duplex push to talk session that only the callees can participate in. The call will be terminated when only one participant is left in the call, or the call has been idle for some time. This feature can be configured so that calls can only be initiated from one party to the other and not the opposite.

A woman on a construction site with a GroupTalk phone in a PTT group call


Allows users to request feedback / attention from PC Dispatcher without disrupting their workflow

It is quite common that a mobile worker need assistans from a PC Dispatcher, but that the response is not super urgent. It might also be the case that only a couple of dispatchers are managing hundreds of mobile workers. 

In such scenarios it is preferable if the mobile users do not call or contact the central dispatchers directly with PTT. Instead, whenever the users need to talk to the dispatchers they enter a queue by pressing a button. The dispatchers can manage the queue and take appropriate actions for each queue ticket. Thus, respond in the most efficient way. Multiple queues can be configured, with optional prioritization. Multiple dispatchers can manage the same queues.

Queues can also be used to inform the PC Dispatch of the status of a user. For example that a car towing truck is available for a new job, or that a taxi is vacant. 

Read CCS's article about how the Taxi Industry benefits from our Queuing feature

White taxi car and iphone with push to talk

Text Messaging

Send a text message to your coworkers in GroupTalk

In some situations a text message can be a great complement to voice Push to Talk. For example, text can be used to communicate an address of a location or a name of a person that is difficult to remember. Text is also practical when communicating something that should not be overheard. The Text Messaging option can be added to PTT Groups as well as to Private Call for private Text Messaging, user-to-user.

There are some configuration options when setting up Text Messaging in GroupTalk. For example you can have a PTT Group that only the Dispatchers can send messages in, whereas the mobile users can only read the messages and not reply. This can be convenient if you have an Announcement group with a large number of users and you only want one way communication.

Another option is to configure who can initiate private Text Messages. A good example is that typically you want Dispatchers to be able to send private messages to mobile users, but you do not want the mobile users to be able to initiate private messages to Dispatchers. It is a much better workflow that mobile users use the Queue functionality to contact the Dispatcher and that the Dispatcher initiates a private call to mobile users in text or using PTT.  

Adding Text Messaging to PTT Groups is a free feature for GroupTalk Users that already use Group PTT. Enable the feature and enjoy it!

Do you want to send Text Messages in GroupTalk? Watch video here

GroupTalk two way radio walkie talkie that a person presses on

User Status

Keep your coworkers posted on your User Status

The GroupTalk feature “User Status” is a way for users to show their status to other GroupTalk users, both mobile and PC dispatcher. A user can select a User Status from a predefined list.  The statuses are created by an administrator in GroupTalk admin and each status has both a name and optionally a color. 

A User Status should indicate a state that a user can be in, example "Available", "Busy", "On route", "Arrived at scene ","Lunch " etc. A mobile user can set his or her own User Status by clicking on the status button on the screen in the GroupTalk app, and then select one of the available statuses from the list. The selected User Status will then be displayed on the status button and it will also immediately be visible to all other users.

The feature's main advantages is that it is flexible and centrally configurable in the GroupTalk web admin and that the user status is visible everywhere in the system, both in the GroupTalk app and for PC Dispatch. And that the users themselves and / or PC Dispatchers can change their status.

Mobile users and PC Dispatchers can easily see if their colleagues are available to assist in an accident or if they are busy with other duties. Mobile users and PC Dispatchers can easily see this without having to make a PTT call.

For example, if a PC Dispatcher receives a panic alarm that a user needs assistance in the event of a traffic accident, the PC Dispatcher can quickly and easily see if the other colleagues are available to step in and assist. Or if, for example, a user does not answer a private PTT call, the other colleague can quickly see that the user is having lunch or is busy.

Learn more about User Status here!

GroupTalk app with the function user status

Call Sign

Select network username to fit current assignment

GroupTalk's Call Sign feature is a way for users to set a "call sign" name on their device so that other users (both mobile and dispatcher) get more information about who is actually using the device and what their current work task is. Ideal for staff who switch between tasks/objects during working hours. For example, guards who stand at various sentries during a working day.

If you have a set of generic radios numbered from 1 to 10, it is good for the user to be able to set a call sign with their own name so that the other users know who is using each of the radios.

Do you want to set your Call Sign in GroupTalk? Click here to learn more

Two police officers / guards working together outside a gate


Use scanning to participate in multiple PTT Groups

While a PC Dispatch client can have full access to a number of PTT Groups simultaneously the mobile phone client can only speak in one group at a time. The scanning feature in GroupTalk allows mobile phone users to listen to an unlimited number of groups. When a conversation is started in one of the scanned groups, the user will be moved there automatically. When the "scanned conversation" is over, the user will be moved back to the primary group. 

It is quite common that mobile users communicate in a primary group but scan a secondary "emergency" or "announcement" group that can be used by a dispatcher to quickly reach out to many users within an organisation with important and urgent information. 

Security and transportation companies are frequent users of scanning. 

An airplane standing inside an airport with ground workers using grouptalk talk group

Radio Bridge

A radio bridge, i.e. interoperability, is used to connect an existing two way radio system to GroupTalk users with smartphones or PC Dispatch.

Some customers require a PTT communication solution that can be use in direct mode and not dependent on 3rd party networks or the simple fact that no or limited mobile phone coverage is available in the area. 

A connection between two way radio systems and Grouptalk is a great way to extend the coverage and the "radio range" and to continue to benefit from utilizing prior investments. With a radio bridge, two way radio and GroupTalk users can communicate seamlessly with each other and without range limitations.

Read more about how different industries use Radio Bridge today!

oil and gas platform using two way radio and nteroperability

Sharing of network resources

Communication across organizations. Interoperability between organisations using GroupTalk for PTT, panic alarms, location sharing, queues, messaging, etc.

In scenarios in which two or more GroupTalk organizations would like to share a network resource like PTT Groups or alarms, we offer a Sharing service allowing companies to set up sharing of their choice.

Typically a company with personal working  in vulnerable environments would like a certified alarm central to handle their personal alarms. In a typical construction site workers from many companies cooperate, sharing PTT groups is an effective way to handle "radio communication".

A world map where people communicate with each other between countries via 3G 4G 5G and wifi networks

Private Cloud Service

Private cloud setup available

GroupTalk runs on Amazon AWS a secure-, private-, available- and redundant Cloud Computing environment offering a market leading network security. However, some customers demand more privacy and therefore we offer a private cloud Amazon setup supported and maintained by GroupTalk.

Contact us for more information here!

A cloud security solutions and cloud based services that is private to GroupTalk users


A team of professionals at your disposal

For some enterprises an integration with GroupTalk is needed to support their workflow.

GroupTalk professional security solution include a full range of support from standard customization projects to full integration and development of custom featers to support the customers workflow solutions.

GroupTalk offers a lot of flexibility and the solution supports integration in the cloud, on the PC dispatch and on the mobile devices. Integration with web apps and other IT systems. 

Do you have any questions or want to book a free consultation? Do it here!

Lamps with the words consultation service success knowledge strategy and advice


API’s available for application integration

The GroupTalk solution supports a wide range of open API’s for application integration allowing you to integrate our services into your in house application. 

Image with puzzles that integrate with each other

GroupTalk Web Admin

Easy, modern and powerful administration tool 

A powerful, logical, easy to use HTML-5 client that allows administrators to create and maintain a “tailor made'' collaboration setup for the team. 


Person typing on a computer in GroupTalk web admin

Two Factor Authentication


Add an extra layer of security to your GroupTalk ID to ensure that no one unauthorized gets access to your account, even if your passwords are compromised.

Lock with the text two factor authentication

Contact Synchronization

Synchronize important contacts to your GroupTalk network

To support availability to important contacts outside your GroupTalk network, we offer a contact sync in our applications. Practical e.g. for personnel working on a remote site in need for reporting outside their network. Powerful for administrators, to ensure that all users have access to needed points of contact.

Two smartphones that synchronize important contacts to their GroupTalk network between each other

Enterprise Hardware Partners

Partnership with leading hardware manufacturers secure compatibility

GroupTalk works with leading hardware vendors of PTT accessories and specialized PTT phones, including units certified for usage in ATEX environments. Let us know your preferred equipment and we will ensure compatibility if not already supported.

Tall skyscrapers

GroupTalk reports & archives

Powerful report generator available, flexible storage

The GroupTalk Admin portal contains an advanced report generator. We aim to keep this updated with the latest requests, but let us know if you can’t find the report covering your needs.

Cloud based services for Push to Talk that stores GroupTalk talk group reports