Frequently Asked Questions

Push to Talk is a communication technology historically used in two way radio communication for half duplex communication, allowing users to press a button to activate the microphone and communicate in real-time with voice in a group of users. Nowadays, this walkie talkie feature can be obtained as an app on mobile phones.

A PTT group is the equivalent of a channel in traditional two way radio communication.

GroupTalk is a cloud based Push to Talk service for group communication and security solutions for businesses. The GroupTalk app can be used in conjunction with web based dispatchers (command and control), enabling real time group communication where users can talk to each other in a group by pressing a button instead of making a call.

Watch GroupTalk THE movie here.

Yes.

Yes.

Yes.

Yes.

Half duplex communication can occur in both directions but only one direction at a time, as in two way radio communication.

Full duplex communication can occur in both directions simultaneously, as in telephony.

Real time group communication with voice enables quick and efficient information sharing and collaboration among multiple users, enhancing productivity, efficiency, and coordination within workgroups. Group communication can be organized into different groups based on tasks or geographical location.

In the GroupTalk app, you press the PTT button when you want to talk and hold the button while speaking. When you release the button, your transmission ends, and other users in the talk group can speak.

Yes, GroupTalk offers additional features, including PTT, direct calls, panic alarm, call requests, text messaging, location information, PTT group scanning, user status, call sign, recording, web admin, PTT group sharing, PC dispatcher, contact synchronization, Single Sign On, 2FA, Active Directory integration and integration with traditional two way radio systems, among others.

GroupTalk PTT enables fast real time group communication, allowing many users to receive the same information simultaneously. This is particularly useful in environments where quick and clear messages are required, such as in emergency services, security, logistics, aviation, offshore and more.

The GroupTalk app is available on both iPhone (iOS) and Android phones, including iPads and Android tablets. It is also available for Microsoft Windows and Apple Mac computers. 

You can download and install the GroupTalk app from the App Store (iOS) or Google Play Store (Android) by searching for "GroupTalk." You can also download the GroupTalk app Android APK from the GroupTalk website.

Yes, you can use GroupTalk on iPads and Android tablets with either Wi-Fi or mobile data (3G / 4G / 5G).

Yes, GroupTalk Dispatcher can be used on both PC and Mac. Read more about our Dispatcher (Command and Control) here or watch GroupTalk Dispatcher video here.

The number of users in a PTT group is practically unlimited, or to be more specific, thousands of connected users. Typically, there are 3 to 20 users in a PTT group when collaborating.

GroupTalk uses a high-quality infrastructure to ensure that the services are reliable and secure for users. We prioritize user privacy and use encrypted voice and data communication. By using SSL (https) and AES 256-bit encryption, users can trust that their communication is protected and cannot be intercepted by unauthorized parties.

With the GroupTalk recording service, you can record and save PTT calls in the cloud or using On-Premise servers.

Customers can choose from different GroupTalk subscriptions based on their needs. GroupTalk offers annual, monthly, daily, and enterprise licenses, providing flexibility and cost-effectiveness. The cost depends on the choice of GroupTalk features, the number of users, and the subscription type.

Yes, all you need to do is download the GroupTalk app on your iPhone / iOS or Android-based phone and become a GroupTalk customer.

Yes, we rent out packages with dedicated Push to Talk phones, chargers, and PTT accessories to provide a convenient solution tailored to your needs.

Yes, you can rent the GroupTalk service on your mobile for as many days as needed for you and your company.

Yes, GroupTalk can be integrated with traditional two way radio systems. The solution also has APIs for integration with other applications.

Emergency Services and Security: In emergencies and operations, GroupTalk enables fast and decisive communication to act efficiently and safely, such as in accidents, natural disasters, police operations and critical events. Read more here.

Transportation and Logistics: In transportation and logistics, GroupTalk facilitates the coordination of vehicles, handling deliveries, and communicating information about road and traffic conditions to avoid delays. Read more here.

Event / Restaurant / Hotel Security: During major events like concerts, sports events, and festivals or in the restaurant / hotel industry, GroupTalk enables coordination of security and service personnel, crucial for managing large crowds and ensuring smooth execution. Read more here. 

Construction and Engineering: In the construction industry, GroupTalk improves coordination between work teams, contractors, and management, allowing quick communication about work, material needs, and safety measures. Read more here.

Public Sector: In the public sector, including municipal authorities, GroupTalk is used to coordinate different groups and improve service and response times through rapid information exchange. Read more here.

Rig Industry (Oil, Gas and Wind mills): In the offshore industry, GroupTalk supports communication and coordination on offshore platforms and onshore facilities. Fast and reliable communication is crucial for safety and efficiency in working on for example oil rigs or wind turbines. Read more here.

Aviation Industry: During a turnaround procedure, the flight crew connect their mobile phones and tablets to the Push to Talk group corresponding to the actual gate. Ground crew join the same talk group with their two way radios or smartphones, and communication is established between all functions to turn around the aircraft in the most efficient and safe manner. Read more here.

Push to Talk services are typically cloud based, but in cases where customers have built private 4G / 5G networks without internet access, the Push to Talk service needs to be installed locally on the customer's network in their premises. This solution is called Push to Talk On Premise.

Yes, GroupTalk supports Single Sign On.

Yes, GroupTalk supports various Active Directory solutions.

When using GroupTalk with a PTT accessory, it typically consumes about 10-15% of the phone's battery per day. If you use the GroupTalk app without accessories and keep the screen on frequently, the app (due to the display being on) may consume more battery.

GroupTalk is administered from a simple web interface and usually takes only a few minutes.

Yes, you can test GroupTalk's Push to Talk service for free for 14 days and access all our features for mobile users and dispatchers. Included features are PTT in a group, panic alarm, call request, private calls, GPS positioning, text messages, and much more. You also get access to GroupTalk Admin, where you manage the entire service from your computer. Click here to get a free trial.

Yes, but a mobile number and email address can only be registered to one user. There are other authentication / login options.

The GroupTalk service has very high availability and has had an uptime of nearly 100% in the last 5 years.

Yes. 

Yes, read more here. 

Yes. Click here to read about how the Dutch police use GroupTalk C2000 as a Fallback solution in critical situations when C2000 Tetra have problems.

On iPhone, phone calls take priority (this is determined by Apple), so a phone call will always interrupt an ongoing GroupTalk call. If you are on a phone call, you will “miss” the incoming GroupTalk call.

On Android phones, GroupTalk has priority by default, and the user won’t be interrupted if the phone rings. There is a setting in the GroupTalk app called “Prioritize Phone Calls”, which allows phone calls to interrupt a GroupTalk call. Only the GroupTalk user will hear the incoming phone call, not the other person on the GroupTalk call.

If the user is on a phone call and hears an incoming GroupTalk call, they must end the phone call before responding with PTT in the talk group.

We recommend using a Bluetooth PTT button in combination with your existing bluetooth or wired headset. A Bluetooth Remote Speaker Microphones also provides a great user experience. 

It is a small and convenient Bluetooth button with one or more function buttons (push to talk, panic alarm, queue, repeat last message, etc.) that allows the user to speak or alert their group without picking up their phone.

Read more here or watch our video of GroupTalk Bluetooth Multi PTT Button here.

It is either an electric / airtube headset with a cord or a Bluetooth headset with a PTT button on the cord or on the headset. This PTT accessory makes it convenient for the user to speak to their group without picking up their phone.

Read more here or watch our video of one of many PTT headsets here.

It is a monophone with a built-in speaker, microphone, and PTT button (it may have additional buttons for panic alarm, queue request and volume control). It is available as either Bluetooth based or wired. This PTT accessory makes it convenient for the user to speak or alert their group without picking up their phone.

Read more here or watch our video of GroupTalk Bluetooth Pairing with QR Codes here.

Yes, GroupTalk can be used in combination with earmuffs that have Bluetooth or a 3.5 mm connection. Some earmuffs have a built-in PTT button that works with GroupTalk, while other types of earmuffs can be supplemented with a Bluetooth PTT button.

Read more here or watch GroupTalk with 3M Peltor video here.

Yes, there is a wide range of PTT phones. These phones have a dedicated PTT button and often buttons for panic alarms, channel selection, call requests, etc.

Read more here.

Yes.

Yes.

Yes, we have vehicle mounted PTT radios that support all of our features.

ATEX stands for Atmosphére Explosible. An explosive environment can consist of explosive gas, liquid or dust. Various refineries and industries must therefore work with ATEX classified electronic equipment that cannot create sparks or static electricity which can lead to an explosion.

Read more here.

Yes, with an explosion-proof smartphone case for ATEX zones, you can use your iPhone with GroupTalk. You no longer have to use old walkie talkie equipment or expensive two way radio systems in explosive environments.

Read more here or watch our video that shows the explosion-proof smartphone case here. 

Yes. We at GroupTalk have extensive experience providing communication solutions with Push to Talk, Personal Alarms, GPS positioning, Dispatch, Text messaging, and more to companies requiring ATEX certified equipment. By collaborating with world-leading suppliers of ATEX certified smartphones, such as Pepperl+Fuchs, we can assist these companies in leveraging a modern solution in a digitized world without compromising safety.

Read more here. 

Yes. We at GroupTalk have extensive experience providing communication solutions with Push to Talk, Personal Alarms, GPS positioning, Dispatch, Text messaging, and more to companies requiring ATEX certified equipment. By collaborating with world-leading suppliers of ATEX certified PTT accessories, such as Pepperl+Fuchs, we can assist these companies in leveraging a modern solution in a digitized world without compromising safety.

Read more here.

Yes, you can use GroupTalk worldwide as long as your phone has an internet connection via mobile networks 3G / 4G / 5G or Wi-Fi.

Yes, GroupTalk is a cloud based service, meaning it runs on both Wi-Fi and / or mobile data (3G, 4G, and 5G). This gives you the flexibility to communicate regardless of the network you are connected to.

Network coverage can impact the quality of PTT communication. In areas with poor coverage, there may be a risk of speech delays and degraded talk quality.

Yes, it requires an iPhone with 5G and iOS 17 or an Android 5G phone with support for private 5G bands.

1 MB of data is sufficient for approximately 50 calls in GroupTalk, based on an average call duration of 3.8 seconds. Estimate the number of calls you make per month to get an idea of how much mobile data is consumed.

The data stored is only the data entered by the company administrators.

In the EU.

For technical support and answers to specific questions, you can visit GroupTalk's support page or contact us directly for assistance.
Tel: +46 770 82 00 55
Mail: info@grouptalk.com

Yes, GroupTalk runs as standard on Amazon Web Services (AWS), a secure, redundant Cloud Computing environment offering market-leading availability. GroupTalk also offers the option to be hosted on a private Amazon installation (AWS Private Cloud) for customers requiring more privacy and is supported and maintained by GroupTalk. Contact GroupTalk if this is of interest.
Tel: +46 770 82 00 55
Mail: info@grouptalk.com

GroupTalk has existed since 2006. It originated from Fjord Network AB, a company founded in 2001 offering network-centric telephony services to the Nordic countries. In 2006, the first commercial Push to Talk service was implemented, with Scandinavian Airlines as a customer. Read more about us here.

GroupTalk has a highly professional and skilled technical team in Sweden that develops and manages the service in house. Our team has a long history of offering reliable Push to Talk services for enterprise customers since 2006.

Yes, we currently support nonprofit organizations such as Missing People, SAR Sweden and TimeWinder.

Yes, we work with a limited number of resellers.