Recipharm chooses GroupTalk for internal communication

In pharmaceutical manufacturing, precise coordination and rapid communication are essential for maintaining product quality, compliance, and safety. Recipharm, a leading global contract development and manufacturing organization (CDMO), has strengthened its internal communication by adopting GroupTalk’s PoC solution (push-to-talk over cellular), which works over 4G/5G and WiFi — enabling instant communication and efficient teamwork across laboratories, cleanrooms, and production facilities worldwide.

Recipharm develops and produces high-quality pharmaceuticals for major global clients. With GroupTalk, laboratory technicians, production staff, and QA/QC teams can communicate in real-time across multiple sites, ensuring that critical processes run smoothly. Real-time PTT (push-to-talk), personal alarms, location tracking, and rapid creation of dedicated channels allow staff to respond instantly, maintain operational control, and work safely — even during time-sensitive production or complex laboratory procedures.

"GroupTalk has made it much easier for us to communicate in groups, since we are not always in the same location. We have two floors in the factory, and it wasn’t always easy to reach each other before we started using GroupTalk. Previously, you had to walk between floors to get in touch with a colleague if you didn’t have coverage for a regular phone call." says Sebastian Lorentzon, Operator and Warehouse technician, Recipharm.

From phone calls to PoC for agile pharmaceutical coordination

Previously, communication relied on individual phone calls, which were slow and often interrupted by poor coverage. By switching to GroupTalk’s cloud-based PoC app, teams now enjoy instant group communication across labs and production areas. New channels can be deployed instantly, staffing changes accommodated in real-time, and staff experience clear audio wherever they are in the factory.

Operations that once required tracking down colleagues or waiting for phone availability can now be coordinated immediately. Dedicated channels can be created for specific production batches, critical quality control procedures, or temporary staffing adjustments. Lone workers handling sensitive materials or performing laboratory tasks are safer thanks to built-in personal alarms and GPS positioning, ensuring help is available immediately if needed.

Key results with GroupTalk

• Real-time communication across laboratory, production, and QA/QC teams
• Rapid scaling from small groups to full shifts
• Fast creation of dedicated channels for specific batches, critical processes, or temporary staffing
• Integrated personal alarms and GPS tracking for enhanced worker safety
• Easy administration and fast deployment in urgent situations
• Market-leading reliability with +99.99 % uptime

"Today, we get faster and more active responses from our colleagues. Previously, when we had a lone worker alarm, it could take time before the guard got back to us. Now it’s much easier to reach each other, which makes the work both smoother, safer and more efficient," says Sebastian Lorentzon, Operator and Warehouse technician, Recipharm.

Why this matters for pharmaceutical companies

In pharmaceutical production, timing, precision, and coordination are everything. A delayed instruction or unclear communication can disrupt essential processes and bring the entire production to a standstill. With traditional phone calls, reaching the right person could take time and slow down operations. GroupTalk ensures teams can communicate instantly, contact the right colleague immediately, and respond quickly to urgent situations. This level of responsiveness not only improves efficiency but also enhances staff safety, maintains product quality, reduces operational risk, and keeps pharmaceutical production running smoothly — no matter the challenges of the day.