Aer Lingus enhances operations with GroupTalk

We at GroupTalk are proud to announce that Aer Lingus has selected GroupTalk as its new communication solution. The roll-out of the GroupTalk service at Dublin Airport began in early 2025 and has since expanded to additional airports. With our Push-to-Talk over Cellular (PoC) solution, turnaround coordinators, gate agents, marshals, and ramp shift leaders can now communicate directly in the GroupTalk app – easily, quickly, and securely!

GroupTalk streamlines communication between ground staff, creating a smoother workflow that improves turnaround times—helping Aer Lingus operate more efficiently and achieve its goals. Aer Lingus has already seen improvements in its turnaround process, saving 12% of its current minimum turnaround time.

"I think it is a really good addition to have, and it does save us that bit of extra time." — Alana Sinnott, Turnaround Coordinator (TCO)

Watch this excellent use case video below, created by Aer Lingus – definitely worth seeing!

The Aer Lingus ground staff can now communicate with each other in real time using GroupTalk, instead of walking back and forth between the gate and the aircraft to share important information about boarding, loading baggage, and missing or boarded passengers.

We are honored to support Aer Lingus as a customer with secure, efficient, and modern group communication, ensuring seamless collaboration among the ground staff at the airport. We are also excited to explore more ways GroupTalk can enhance efficiency across other areas of Aer Lingus and help them build a bigger and better airline for the future.

About Aer Lingus

Aer Lingus was founded in 1936 and is Ireland’s national airline, proudly connecting Ireland to the world for nearly a century. As part of the International Airlines Group (IAG), Aer Lingus operates over 100 routes between Europe and North America, and beyond, from its main hub at Dublin Airport. With a fleet of over 50 aircraft, the airline serves millions of passengers annually, demonstrating its vital role in both domestic and international air travel.

Their commitment to service excellence, operational efficiency, and sustainable travel has earned them recognition in the industry. The airline is also investing in modernizing its fleet and enhancing the passenger experience, ensuring a high standard of comfort and convenience for travelers worldwide.